Innkeeper To Go
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- Oct 27, 2009
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birdwatcher, I am sorry to say that the only crazy thing about this guest is that your inn doesn't yet have a late check-in policy with a lockbox or some other system to allow a self check-in.
Even otherwise great guests may arrive a lot later than you or they would like. It's your job to plan for that.
And planning for that does not mean waiting by the phone, getting angrier and angrier with each hour that goes by.
It means implementing a policy and making sure guests understand that policy.
Will that cover 100% of all late check-ins? No. Will you still get an occasional PITA who doesn't pay any attention at all? Yes.
But the great majority of late check-ins can be easily managed without straining the innkeeper. It's the innkeeper's job to figure out the best way to do that at his/her inn.
Even otherwise great guests may arrive a lot later than you or they would like. It's your job to plan for that.
And planning for that does not mean waiting by the phone, getting angrier and angrier with each hour that goes by.
It means implementing a policy and making sure guests understand that policy.
Will that cover 100% of all late check-ins? No. Will you still get an occasional PITA who doesn't pay any attention at all? Yes.
But the great majority of late check-ins can be easily managed without straining the innkeeper. It's the innkeeper's job to figure out the best way to do that at his/her inn.