Don Draper
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- Joined
- Aug 10, 2008
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We have a frequent guest (comes twice a year, 4-5 days each time) who is recently married. He is usually here alone but brought his new bride this time and stayed for 4 nights. They booked late so weren't able to get the same room and had to move twice. The first time they had to move the new room was unoccupied the night before so I told them they could either move their things over or let our housekeepers do it for them. They wanted to do it themselves. Fine, no problem.
Yesterday when they were moving, the room they were moving TO had been occupied the night before so I asked them to just leave their things and once the girls had cleaned the new room we would move everything over for them. They said ok, but an hour later when I saw the wife she told me "We didn't want to be a bother so we just moved our things into the new room". Well I wasn't happy because I knew the girls would now have to clean around all their stuff but I just said ok thanks. I specifically went and told our housekeepers what had happened and apologized, told them to just move the stuff out if that was easier for them to flip the room. Ok. They knew it was a flip and they would just deal with the stuff.
Today, the couple just checked out and she paid. She asked me if she could add a tip for the housekeepers to the cc bill. Sure, what amount do want to add? $50. I said thank you for taking care of our girls, I appreciate that. Then she tells me "You know, they never changed the sheets in that room yesterday". I just looked at her dumbfounded. I said I was so sorry, I had clarified with them what they were supposed to do and I was surprised, we do have sheet sets that are identical so it's possible they just looked like the same ones? No, they were wrinkled and there was a hair when I pulled back the sheet. I said "Then you shouldn't be leaving them $50". She said No, no it's fine. We should have just kept their stuff out of there.
We went to dinner with them last night...I don't know if they knew at that point that the sheets hadn't been changed (I actually don't know if the sheets WERE changed, need to ask my housekeepers) and were here after they had retired for the evening. Why wouldn't they come tell me? I appreciate her being so nice about it but honestly why make the point of both leaving the $50 tip AND mentioning the sheets???
I am mortified.
Yesterday when they were moving, the room they were moving TO had been occupied the night before so I asked them to just leave their things and once the girls had cleaned the new room we would move everything over for them. They said ok, but an hour later when I saw the wife she told me "We didn't want to be a bother so we just moved our things into the new room". Well I wasn't happy because I knew the girls would now have to clean around all their stuff but I just said ok thanks. I specifically went and told our housekeepers what had happened and apologized, told them to just move the stuff out if that was easier for them to flip the room. Ok. They knew it was a flip and they would just deal with the stuff.
Today, the couple just checked out and she paid. She asked me if she could add a tip for the housekeepers to the cc bill. Sure, what amount do want to add? $50. I said thank you for taking care of our girls, I appreciate that. Then she tells me "You know, they never changed the sheets in that room yesterday". I just looked at her dumbfounded. I said I was so sorry, I had clarified with them what they were supposed to do and I was surprised, we do have sheet sets that are identical so it's possible they just looked like the same ones? No, they were wrinkled and there was a hair when I pulled back the sheet. I said "Then you shouldn't be leaving them $50". She said No, no it's fine. We should have just kept their stuff out of there.
We went to dinner with them last night...I don't know if they knew at that point that the sheets hadn't been changed (I actually don't know if the sheets WERE changed, need to ask my housekeepers) and were here after they had retired for the evening. Why wouldn't they come tell me? I appreciate her being so nice about it but honestly why make the point of both leaving the $50 tip AND mentioning the sheets???
I am mortified.