- Sep 12, 2008
- Reaction score
We have all learned the hard way about running a B&B, and I suppose like any business owner, if we feel we know it all then we are just fooling ourselves. I for one learn every day at least one thing new, and then decide if I should incorporate this into my business. I'd like to start a list of sorts of the things we have learned and incorporated into our B&B in the hope of stopping some of the issues that caused problems in the past and which make our lives and the enjoyment of our guest all that much better.
- Every "important" policy is posted on my website as well as in my confirmation letter
- Each of these policies(really only 5) is on my guest registration form that each guest signs at check-in
- This is important in the rare event of a damage claim or anything else that might crop up
- I never accept cash as a payment at check-in - I only allow guests to check-in with a credit card which I scan into my management system along with their drivers license (all to validate they are who they say they are
- They are more than welcome to pay cash at check out - I will then void the CC information after I know there was no damage to the room.
- We never supply our guests with in-room wine glasses (water or soda glasses yes). This is for insurance reasons. We have a full liquor license and are fully responsible for the safety of this guest. If they bring their own alcohol and they happen to get inebriated and hurt themself, under my states law and my liquor license I am responsible.
- If you do not have a liquor license then your B&B insurance policy better cover this expensive liability.
- We never offer discounts on our rates - this is not to say we are not flexible. We do offer $5-$10 dining discounts to our restaurant as well as other local restaurant. Local restuarants would be more than happy to offer you a stack of discount vouchers in order to obtain your guests business.
- In our experience in the past, the most troubled guest were always the one we gave a discount too. No idea as to why, but trust me it is true. We offer a tremendous experience as I am sure all owners do - There must be a perceived value in that experience.
- We inform guests that early or late check in is possible with advance notice at a rate of $10 per hour billed hourly.
- This cut down our early arrivals by 95% and we never have late check-outs. Of course we are flexible for certain guests on a per request basis.
- We always take advance deposits and verify the card - and our 7 day cancellation policy is strict.