Quantcast

Time to get your listing up?

INNspiring.com | Innkeeper Forum & Innkeeping Resources

Help Support INNspiring.com | Innkeeper Forum & Innkeeping Resources:

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
If you are listed on directories, how long did it take your listing to get up? My first listing with ILoveInns was up the same day. I've now been waiting almost 2 weeks for bedandbreakfast and my credit card was charged immediately. I haven't heard a peep from them.
Edited to add: I had our phone forwarded to my cell & had my laptop with me checking email several times a day while we were gone too, so it's not a question of not being able to reach me. I took calls and answered email the entire time we were gone!!
 

muirford

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
2,493
Reaction score
12
You know, at this point, I would send an email to customer service copied to Eric, asking what the holdup was. That is too long. If it's not fixed, then I would have no qualms about filing a chargeback with the credit card company.
 

Morticia

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
17,328
Reaction score
191
Sorry, I don't remember how long it took when we switched the info from the PO's to us. Definitely give them a call if there is a number.
800-462-2632 (generic number)
1-512-322-2710 Ext. 2719 (actual person number but may not be YOUR rep)
 

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
You know, at this point, I would send an email to customer service copied to Eric, asking what the holdup was. That is too long. If it's not fixed, then I would have no qualms about filing a chargeback with the credit card company..
I emailed them already! It had gone to the back burner with us being on vacation. The email has been read. I will give them 24 hours to respond & then consider your advice since they've had my funds for that length of time.
Just wondering what other folks had encountered with the timeframe?
 

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
Sorry, I don't remember how long it took when we switched the info from the PO's to us. Definitely give them a call if there is a number.
800-462-2632 (generic number)
1-512-322-2710 Ext. 2719 (actual person number but may not be YOUR rep).
Since nothing has been done, I don't have a rep. At this point, I want something in writing vs. a phone call. Thanks!
 

Morticia

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
17,328
Reaction score
191
Sorry, I don't remember how long it took when we switched the info from the PO's to us. Definitely give them a call if there is a number.
800-462-2632 (generic number)
1-512-322-2710 Ext. 2719 (actual person number but may not be YOUR rep).
Since nothing has been done, I don't have a rep. At this point, I want something in writing vs. a phone call. Thanks!
.
You could use the number to call them to get something in writing...
 

gillumhouse

Moderator
Staff member
Moderator
Supporting Member
Joined
May 22, 2008
Messages
15,537
Reaction score
112
Sorry, I don't remember how long it took when we switched the info from the PO's to us. Definitely give them a call if there is a number.
800-462-2632 (generic number)
1-512-322-2710 Ext. 2719 (actual person number but may not be YOUR rep).
Since nothing has been done, I don't have a rep. At this point, I want something in writing vs. a phone call. Thanks!
.
E-mail John B from here. What good are strings if you don't pull them?
 

Morticia

Administrator
Staff member
Administrator
Moderator
Joined
May 22, 2008
Messages
17,328
Reaction score
191
Sorry, I don't remember how long it took when we switched the info from the PO's to us. Definitely give them a call if there is a number.
800-462-2632 (generic number)
1-512-322-2710 Ext. 2719 (actual person number but may not be YOUR rep).
Since nothing has been done, I don't have a rep. At this point, I want something in writing vs. a phone call. Thanks!
.
E-mail John B from here. What good are strings if you don't pull them?
.
Good one!
 

seashanty

Moderator
Staff member
Moderator
Joined
Jun 2, 2008
Messages
5,703
Reaction score
20
i recall that i had to email them and say my listing is ready, please review it and put it up. something like that. they 'scolded' me for not doing that.
 

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
i recall that i had to email them and say my listing is ready, please review it and put it up. something like that. they 'scolded' me for not doing that..
Hmmm...When I registered it said that someone would be contacting me about my listing. I won't be happy if there's a scolding involved

 

YellowSocks

Well-known member
Supporting Member
Joined
May 22, 2008
Messages
2,179
Reaction score
13
i recall that i had to email them and say my listing is ready, please review it and put it up. something like that. they 'scolded' me for not doing that..
Hmmm...When I registered it said that someone would be contacting me about my listing. I won't be happy if there's a scolding involved

.
I think what she means is check your junk mail folder...
=)
Kk.
 

swirt

Forum founder. Former Owner.
Joined
May 17, 2008
Messages
3,210
Reaction score
0
BBonline took a few weeks to get mine up. Bedandbreakfast.com is usually faster than that. Check you spam filter and or give them a call. Something got stuck some where along the way.
 

JunieBJones (JBJ)

Well-known member
Joined
May 22, 2008
Messages
3,893
Reaction score
0
If it is on their end, request a few months free since you are already paying for i.
 

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
BBonline took a few weeks to get mine up. Bedandbreakfast.com is usually faster than that. Check you spam filter and or give them a call. Something got stuck some where along the way..
A few weeks! In today's world....you're kidding me.
Yeesch, I thought they'd be quicker than that. I am truly spoiled by my Webmaster. Yes, indeed

 

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
Thanks, John. I'll email you off the forum. I was really surprised at the delay considering your high tech speak here (or Ancient Geek as Swirt calls it). :)
 

JunieBJones (JBJ)

Well-known member
Joined
May 22, 2008
Messages
3,893
Reaction score
0
Usually it is done same day - not sure what the delay would be. You can email your property and I can look into it. john@bedandbreakfast.com..
Well, it pays to "know" people in high places
Looks like there was a typo in my email addy and it's taken care of now. Working on the listing

Thanks, John!!
.
Samster said:
Well, it pays to "know" people in high places
Looks like there was a typo in my email addy and it's taken care of now. Working on the listing

Thanks, John!!
Did it go to outerspace - they didn't get a bounce? They didn't have your phone #?
 

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
Usually it is done same day - not sure what the delay would be. You can email your property and I can look into it. john@bedandbreakfast.com..
Well, it pays to "know" people in high places
Looks like there was a typo in my email addy and it's taken care of now. Working on the listing

Thanks, John!!
.
Samster said:
Well, it pays to "know" people in high places
Looks like there was a typo in my email addy and it's taken care of now. Working on the listing

Thanks, John!!
Did it go to outerspace - they didn't get a bounce? They didn't have your phone #?
.
Have no clue what happened...our inn name had transposed letters in the email address. The phone number was there, of course :)
 

Samster

Well-known member
Joined
May 30, 2008
Messages
6,475
Reaction score
14
Location
South Carolina
Update on this:
The foks at bedandbreakfast have taken good care of me. I got all the listing info in & was live by noon the next day. Woo hoo!
John is looking into what happened with the email snafu as well.
They also extended my listing because of the problems.
Thanks, John!!!
 
Top