Question Fellow Innkeepers,
5 1/2 years ago I had guests who loved staying here for a night. At breakfast the next day, they mentioned there wasn't hot water for the Jacuzzi. ( Long story short, the other guest, next to them in adjacent room ran hot water without the stopper in properly and drained all of the hot water). Soooo, I simply offered $40.00 off there next visit which they said " how nice, Thank you".
Fast Forward 5 1/2 yrs. to present day....I received a letter in mail today saying she moved from Pa. (Near us ) to Virginia and won't be able to ever come visit again and to just SEND her a check for $40.00.
I wasn't sure to laugh or be pissed.....one friend said just to ignore it, not sure.....it's just the audacity someone asked almost 6 yrs. later for $40.00.
Thoughts?
5 1/2 years ago I had guests who loved staying here for a night. At breakfast the next day, they mentioned there wasn't hot water for the Jacuzzi. ( Long story short, the other guest, next to them in adjacent room ran hot water without the stopper in properly and drained all of the hot water). Soooo, I simply offered $40.00 off there next visit which they said " how nice, Thank you".
Fast Forward 5 1/2 yrs. to present day....I received a letter in mail today saying she moved from Pa. (Near us ) to Virginia and won't be able to ever come visit again and to just SEND her a check for $40.00.
I wasn't sure to laugh or be pissed.....one friend said just to ignore it, not sure.....it's just the audacity someone asked almost 6 yrs. later for $40.00.
Thoughts?