JunieBJones (JBJ)
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- May 22, 2008
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Guest calls from the road, they have stayed here before. She asks if we have a room, we do. How much, I tell her $120+tax. She said well last time we got it for $99. (Thanks to my guestall software I type in her surname and find the $121 she paid after tax). I said, well actually you paid $121 after tax. NO, she says, it was $99. Well the discount made the room $110 plus tax was $121.
Anyway, they booked it and I gave them 10% off repeat guest discount. Then they wanted to check in soon, I said, it is 10am my other guests literally just walked out the door.
DOH!
Anyway, they booked it and I gave them 10% off repeat guest discount. Then they wanted to check in soon, I said, it is 10am my other guests literally just walked out the door.
DOH!