Hillbilly
Well-known member
- Joined
- Oct 22, 2011
- Messages
- 939
- Reaction score
- 17
Let me just dive right in. Sorry its kinda a long story. But the damage was all done in less than 15 min from checking in!
Friday night we had 4 checkins. My mom likes to do our arrivals Friday night so we can attend our sons marching band performance at the football game. Our checkin time starts at 4. My mom checks the first couple in at 4 oclock (Very young) At 4:15 another couple arrives and gets checked in. When they went to their room the first arrival was already in it. The first couple went to the wrong room. The couple in the wrong room quickly gathered their belongings and said everything was good in the room to the couple that was suppose to be in there. They said that they had just arrived and they had not used the room yet. So they all got moved to the correct rooms. The 2nd couple quickly unloaded their things and had to get to a dinner show.
At 11:45pm I receive a call from the 2nd couple really upset. When they pulled their bedding back they found a used condom wrapper and the bed had fluids on it. They also found a used condom in the trash in the bathroom. They were completely upset. I quickly got up and went to their room with new sheets and cleaning supplies. They were very upset and I agreed with them that I would of been as well. After talking with them for a few min I managed to take the heat off of us and place it on the young couple. Its ok that they made a mistake and went to the wrong room. But they should not of told the couple it was good to go. They should of told them that they had already used the room and that it was going to need some attention before they could checkin to it. Because it was not our fault at all and they did realize that. I was able to calm the storm. So I changed out everything on their bed and told them I would give them a discount for their troubles.
The next day I had to take our youngest son to a football game so I was not at breakfast. After breakfast the 2nd arrival pulled the young guy away from the group and told him all about it and confronted him about the situation. As you can imagine the guy was very embarrassed . The young couple was a 1 nighter, so they left that morning.
So Sunday the 2nd couple at check out told us they had talked the guy about it. (I was shocked they did that but I can't control talk among guests) I ended up having to give them half off the first night for their troubles.
So I emailed the couple who caused the issue and explained to them about the issues and that we suggested they pay the difference for the discount. They sent an email back stating that it was not their fault that we should of checked the room and they would not pay.
So where should we go from here? Is it our fault? I just wanted some opinions of how you would of handled this situation?
Friday night we had 4 checkins. My mom likes to do our arrivals Friday night so we can attend our sons marching band performance at the football game. Our checkin time starts at 4. My mom checks the first couple in at 4 oclock (Very young) At 4:15 another couple arrives and gets checked in. When they went to their room the first arrival was already in it. The first couple went to the wrong room. The couple in the wrong room quickly gathered their belongings and said everything was good in the room to the couple that was suppose to be in there. They said that they had just arrived and they had not used the room yet. So they all got moved to the correct rooms. The 2nd couple quickly unloaded their things and had to get to a dinner show.
At 11:45pm I receive a call from the 2nd couple really upset. When they pulled their bedding back they found a used condom wrapper and the bed had fluids on it. They also found a used condom in the trash in the bathroom. They were completely upset. I quickly got up and went to their room with new sheets and cleaning supplies. They were very upset and I agreed with them that I would of been as well. After talking with them for a few min I managed to take the heat off of us and place it on the young couple. Its ok that they made a mistake and went to the wrong room. But they should not of told the couple it was good to go. They should of told them that they had already used the room and that it was going to need some attention before they could checkin to it. Because it was not our fault at all and they did realize that. I was able to calm the storm. So I changed out everything on their bed and told them I would give them a discount for their troubles.
The next day I had to take our youngest son to a football game so I was not at breakfast. After breakfast the 2nd arrival pulled the young guy away from the group and told him all about it and confronted him about the situation. As you can imagine the guy was very embarrassed . The young couple was a 1 nighter, so they left that morning.
So Sunday the 2nd couple at check out told us they had talked the guy about it. (I was shocked they did that but I can't control talk among guests) I ended up having to give them half off the first night for their troubles.
So I emailed the couple who caused the issue and explained to them about the issues and that we suggested they pay the difference for the discount. They sent an email back stating that it was not their fault that we should of checked the room and they would not pay.
So where should we go from here? Is it our fault? I just wanted some opinions of how you would of handled this situation?