Alibi Ike
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- Aug 8, 2010
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I need help on what to put as the subject line on confirmations. Just had an email from a guest due to arrive tomorrow who said she JUST opened her confirmation and realized it was for the wrong date. As she put it, 'It SAID 'confirmation' I assumed it was correct!' (Online booking, totally her mistake, but now it's the day before she not arriving and the dates she THOUGHT she booked we're full.)
So, for those of us who think guests don't read the confirmations we send, there's one reason why they don't read them. It's 'confirming' what they think they already know.
I need some new verbiage.
So, for those of us who think guests don't read the confirmations we send, there's one reason why they don't read them. It's 'confirming' what they think they already know.
I need some new verbiage.