JB...are your check in and checkout times prominently displayed on your website? I looked, but did not see them, at least not until I was partially into a reservation request, and then I had to click a seperate link to read them....I as a guest might not think to click that link, and so might be clueless as to your policies....but as an Innkeeper looking specifically for those policies, I had to search. And I hope you know I don't bring it up to tweak you off....
BTW, I like the looks of the reservationkey program...and may be tempted to give it a whirl!.
As you know this is the first full week of the new program, so until then, yes it was prominently displayed and they must AGREE to it with a tick box and then it is FIRST LINE on their reservation confirmation that says "Our inn OPENS AT 4pm. Check in is from 4pm -"Little Blue said:JB...are your check in and checkout times prominently displayed on your website? I looked, but did not see them, at least not until I was partially into a reservation request, and then I had to click a seperate link to read them....I as a guest might not think to click that link, and so might be clueless as to your policies....but as an Innkeeper looking specifically for those policies, I had to search. And I hope you know I don't bring it up to tweak you off....
BTW, I like the looks of the reservationkey program...and may be tempted to give it a whirl!
By commenting, I am not actually asking for a critique, and no I am not tweaked off , I have a sign on the front door that states the same and I don't answer the door. I am speaking for others who cannot hide within their inns, who must take early check ins.
Check out time is in the room and on the confirmation. Breakfast is on the confirmation and in the dining room and mentioned at check in.