This is probably not at all helpful, but if she cancelled on me within 24 hours of arrival, I most certainly would have charged her. I'm tired of people thinking that this is a hobby. This is a business. This is my livelyhood.
I depend on peoples commitment to their reservations.
To take another view to this, is that customers who think they can cancel at the last minute without repercussions, seem to think this is OK in the B & B world. In turn, that doesn't fair well for any of us.
Just my 2 cents..
The Farmers Daughter said:
This is probably not at all helpful, but if she cancelled on me within 24 hours of arrival, I most certainly would have charged her. I'm tired of people thinking that this is a hobby. This is a business. This is my livelyhood.
I depend on peoples commitment to their reservations.
To take another view to this, is that customers who think they can cancel at the last minute without repercussions, seem to think this is OK in the B & B world. In turn, that doesn't fair well for any of us.
Just my 2 cents.
We have a responsibility to our fellow innkeepers wherever they may be to be consistent and firm with our STATED policies in order to help prevent our respected colleagues from this type of behavior happening to them.
Does everyone know why a plumber, electrician, auto mechanic, etc. charge an hourly rate that is similar regardless of where in the country they are located? They grasped the above stated concept many, many years ago.
A same day cancellation here is considered a "no show" even if they call.
The guest can accept our "deposit voucher" for a future stay if they'd like, and most that do never use it anyway, so we don't sweat offering it. Those that do use it later are usually the ones with legititimate reasons for cancelling on such short notice in the first place.
There probably aren't even many flea bag hotels out there that have a no fee whatsoever, same day cancellation policy.
