- May 22, 2008
- Reaction score
What do you say to guests who have a completely different idea of what the room they booked looks like? We don't have balconies on any of our rooms and this guest asked where his balcony was. He was looking for a door in the room to get to it. My confirms all have descriptions of the rooms and would definitely include something like a balcony. Nothing was mentioned about having a balcony when he booked, so what do you say to people who don't remember what they booked?