2cat_lady
Well-known member
- Joined
- Sep 24, 2014
- Messages
- 669
- Reaction score
- 28
You would THINK that you could turn it off yourself. They say you can in your settings, but I couldn't find that option in my settings. So I called, and customer service couldn't see it. They asked a supervisor and THEY couldn't do it. So two supervisor's said that the high ups would take it off. I needed two calls to take it off before it finally worked. You have to keep checking!! But I must admit, it was good when I was slow. I only had two bookings on my own going into September but they kept me working the whole month and even going into October and November.Just read this thread. Posted before I joined. My two cents--Just noticed I got my first review on booking. I was on there updating something and saw it. Apparently they don't send any e-mail notice when reviews come in.
I got a 10 on everything except location, where they gave a 7. I guess being 2 blocks from the US highway is just way inconvenient ;-)
Averaged out to a 9.8 so I cannot complain!.
joined Booking.com end of August and got two reservations before I even got my sign up confirmation from Booking! I've only had one no show and of course no credit card info. Apparently, if you tried to reserve a room from their site, it let the customers reserve without providing credit info (?!) As this was a last minute reservation, couldn't verify with the guest, they wouldn't answer their phone and would go into a voicemail that hadn't been set up. When I call Booking, was told that I had to verbally opt out of this. Two calls to two different supervisors and they finally got it off their site. One other problem, depending on where someone located me on their site, I was only 40 km from the capital-- by air! Actual driving distance is 90 km. A bit of a difference. Ha! They said they have the web developers looking at this since I'm not the only person bringing this to their attention. Moral of the story: try to book your place a few different ways. Still, they've provided me with bookings that I normally wouldn't have had and they've filled the gap that I hope will be a little smaller now that I'll have Reservation Key up and running on my site soon.
.That is a STUPID default. I think you can turn it off yourself, of course you have to KNOW they made that change in the first place. We got one rez like that and I told the guest I had to have her cc info before the rez could go thru. (She turned out to be a grumpy guest, maybe because I req'd the cc info!)2cat_lady said:Just read this thread. Posted before I joined. My two cents--
joined Booking.com end of August and got two reservations before I even got my sign up confirmation from Booking! I've only had one no show and of course no credit card info. Apparently, if you tried to reserve a room from their site, it let the customers reserve without providing credit info (?!) As this was a last minute reservation, couldn't verify with the guest, they wouldn't answer their phone and would go into a voicemail that hadn't been set up. When I call Booking, was told that I had to verbally opt out of this. Two calls to two different supervisors and they finally got it off their site. One other problem, depending on where someone located me on their site, I was only 40 km from the capital-- by air!
Then, like you, I called booking to find out why they allowed that. 'Oh, that's the last minute default...no cc info needed!' Got that fixed!
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