I've just received a negative review due to the fact that I declined to accept a reservation in December, when I am thinking of shutting down. I received the rez on Tuesday night and spoke to the man on Wednesday, not even 24 hours later. I had NOT blocked out the dates on the reservation program because I had not made the final decision, thinking I had plenty of time to decide. That's my doing - I own up to that. But this man was beyond irate, called me a "f*#(ng bi##h" and told me I don't know how to run a business. I've worked all that out in my head, I have no thoughts about this jacka$$ one way or the other. I'm now very glad I didn't take his rez.
But now, I'm not sure if T--A will remove the review since he did not stay here? Or if I should even try that route, and instead just respond in a matter that will focus on his irrational behavior. I have no doubts that anyone reading the review and my response will understand that everyone needs a freaking vacation and the fact that this man was inconvenienced for 24 hours is a ridiculous reason to be so upset. He did not even receive a confirmation. He sent the request and I emailed him to call me.
Just wondering if any of you have had a similar situation, where you received a bad review by someone that didn't stay with you? It hasn't changed my five star and hopefully will be buried soon enough.
But now, I'm not sure if T--A will remove the review since he did not stay here? Or if I should even try that route, and instead just respond in a matter that will focus on his irrational behavior. I have no doubts that anyone reading the review and my response will understand that everyone needs a freaking vacation and the fact that this man was inconvenienced for 24 hours is a ridiculous reason to be so upset. He did not even receive a confirmation. He sent the request and I emailed him to call me.
Just wondering if any of you have had a similar situation, where you received a bad review by someone that didn't stay with you? It hasn't changed my five star and hopefully will be buried soon enough.