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  1. U

    another guest calls us unfriendly

    Agree. I think a lot of problems would go away if owners would lock areas that guests should not go in. Assuming no one ever will is the bigger problem, IMO. People in other houses always push the boundaries. Not sure they should be labeled as inappropriate. I think it is incumbent upon a...
  2. U

    Buying competitor customer lists

    Sometimes, you also may be able to get the phone number, if it was released back into the pool. You can go in and look up if available, and request it. Granted, it might not be easy...
  3. U

    Question on innkeeping

    Do not think I agree - I think far and away, more people going to a B&B expect to have the owners around. Per Wikipedia: "Typically, bed and breakfasts are family homes or private homes offering acommodations." Just because a % of people might prefer privacy or have a different idea, it is the...
  4. U

    Question on innkeeping

    The problems I had with a rental property 45 minutes away. And that was just occasional issues. I sometimes sat for hours waiting to collect rent, prospects not show up, maintenance issues but they changed the lock... Cannot fathom trying to do something that needs as much effort as a B&B from...
  5. U

    The Room Is....

    Makes sense. People might think Air is for the cheapest. But pretty much every OTA, comparison site can have the same argument. When those people can do a triva go on available inventory, I doubt people are any less aggressive in getting the most for the least.
  6. U

    Buying competitor customer lists

    or an asset purchase, where in a sense, you are buying the business but not the name. (Don't ever buy an S Corp, LLC, or DBA type biz where you take on the liabilities of the past biz!)
  7. U

    The Room Is....

    I don't agree you cannot have a two-tiered product. A lot of businesses have a good-better-best option. For example, a bargain basement in an upscale store. The critical thing is how you present and control it.
  8. U

    Question on innkeeping

    Fed requirements for ADA (disabilities act). 5 or fewer guest rooms, owner occupied and I think single building not subject to ADA. Otherwise, you need full accessibility. Such as ADA bathrooms, perhaps elevator, handicap ramps and other things.
  9. U

    What is your B&B's primary source of SECOND income?

    What is your B&B's primary source of SECOND income?
  10. U

    Intro

    #1 Not sure where you are located, but I am going to the www.PAInns.com conference at State College inNov 3-5. Run by the state B&B conference, not too far from NY. PA has the second highest # of B&Bs, so likely good quality... #2 Are you going to the CIA or in NYC for culinary? #3 Don't...
  11. U

    Buying competitor customer lists

    This is important. Most websites say they will protect (not sell/transfer) your private info when you join/sign up. There could even be legal issues.
  12. U

    The Room Is....

    Another reason to lock unused rooms
  13. U

    So, it is official

    for a lot of places, including Yelp, OTAs, yellow pages, etc. - you still get benefit just from a free listing. Anyone who wanders across it may look you up. Often, the paid ad is not always worth it. Sort of like SEO. Why wouldn't someone do everything possible to maximize the free incoming...
  14. U

    Here's one way to build business during the slow season

    Maybe could train monkeys to do windows and bathrooms...
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