The Farmers Daughter
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I will try to condense a rather long story, but stay with me folks.
About 3 years ago, I hired a woman (Anne) to help me around the Inn. Mostly cleaning, but sometimes serving or innkeeping when necessary. She is in her late 50's or early 60s and is a former mortgage broker who had to resort to taking cleaning stints and other pt jobs in order to survive. She harbors a good deal of resentment about her current state of affairs. She is also a landlord and has a couple of rental properties within a 50 mile radius. In addition to that, her elderly mother lives with her.
OK...now on to the problems. First off she is never on time for anything. EVER. If I need her her at 10:30 she may show up at 11 or 11:15. I have confronted her on several occasions about this and its always some excuse. Usually because the day worker who she hires to watch her mother didn't show up on time and now she is late.
The next problem is she talks endlessly about all her problems. When she comes in late, she will be going on about a problem with one of her tenents, ex husband, daughter, grandson, etc ... etc... etc and this takes up more time when she should be working. We have had conversations about this too. I have told her that I can only afford to pay her for the work she has accomplished, not the amount of time she has been here chatting about issues du jour.
Another problem is that she is not dependable. She has canceled on me at the last moment during very busy times when I really need extra help. This Valentines day was another example of that. I had a full house and needed to turn over several rooms between 11am for 3 pm checkins. She called me at the last minute and apologized that she couldn't make it. Her daughter had bought theater tickets and she completely forgot about it when she told me she could come in on Valentines Day. I went ballistic. I seriously flipped out at her and told her that it was completely unacceptable and she has really put me in a bind and that I can not possibly do all this myself on such a busy weekend.
Her daughter owns a professional cleaning company. She called her daughter and arranged for someone to be here at 10:30 on Valentines Day morning to help me and at the same rate I pay Anne.
10:30 rolls around a woman who I will call Peg shows up right on time, very professional, fast, focused, efficient, takes directions etc. She is perfect! I asked her if she might be interested in helping out here from time to time going forward and she said yes.
Now here is the dilemma. They know each other and since Peg works for Annes daughter, this could be a very delicate situation. I would love to let Anne go, because she is just more aggravation than she is worth and hire Peg who is so much better at this. Is this a bad idea?
I would like your thougths and opinions on this situation.
About 3 years ago, I hired a woman (Anne) to help me around the Inn. Mostly cleaning, but sometimes serving or innkeeping when necessary. She is in her late 50's or early 60s and is a former mortgage broker who had to resort to taking cleaning stints and other pt jobs in order to survive. She harbors a good deal of resentment about her current state of affairs. She is also a landlord and has a couple of rental properties within a 50 mile radius. In addition to that, her elderly mother lives with her.
OK...now on to the problems. First off she is never on time for anything. EVER. If I need her her at 10:30 she may show up at 11 or 11:15. I have confronted her on several occasions about this and its always some excuse. Usually because the day worker who she hires to watch her mother didn't show up on time and now she is late.
The next problem is she talks endlessly about all her problems. When she comes in late, she will be going on about a problem with one of her tenents, ex husband, daughter, grandson, etc ... etc... etc and this takes up more time when she should be working. We have had conversations about this too. I have told her that I can only afford to pay her for the work she has accomplished, not the amount of time she has been here chatting about issues du jour.
Another problem is that she is not dependable. She has canceled on me at the last moment during very busy times when I really need extra help. This Valentines day was another example of that. I had a full house and needed to turn over several rooms between 11am for 3 pm checkins. She called me at the last minute and apologized that she couldn't make it. Her daughter had bought theater tickets and she completely forgot about it when she told me she could come in on Valentines Day. I went ballistic. I seriously flipped out at her and told her that it was completely unacceptable and she has really put me in a bind and that I can not possibly do all this myself on such a busy weekend.
Her daughter owns a professional cleaning company. She called her daughter and arranged for someone to be here at 10:30 on Valentines Day morning to help me and at the same rate I pay Anne.
10:30 rolls around a woman who I will call Peg shows up right on time, very professional, fast, focused, efficient, takes directions etc. She is perfect! I asked her if she might be interested in helping out here from time to time going forward and she said yes.
Now here is the dilemma. They know each other and since Peg works for Annes daughter, this could be a very delicate situation. I would love to let Anne go, because she is just more aggravation than she is worth and hire Peg who is so much better at this. Is this a bad idea?
I would like your thougths and opinions on this situation.