- May 22, 2008
- Reaction score
Now you've got me interested in what's going on today. Are they still so hostile? We did install the keypad lock on our doors and it has cut down on this sort of thing completely. Unless another guest lets them in, they'll be cooling their heels until we let them in. Are they repeat guests? How did they know where 'their' room was?This is a good point. I really felt like we had explained to them the check-in time policy. Unfortunately, we can't lock the door because other guests were coming and going to start their day. When the early arrivals came back, I was in the laundry room and found them walking down the hallway as they were taking their bags towards their room. We then said no, your room is not ready. His reply was well, the bed's made so I don't see why I can't go ahead and put my stuff in here. I said, well it's not ready and it's going to be at least another 30 minutes. Then they just kept putting their stuff in there and hovered around the door of the room while I finished cleaning (Mind you, this is going on while my husband is vacuuming the hallway right by where they are standing. They never budged!) I have never seen anything like this!If you allowed them to check-in at 12:30 after you had stated that the normal check-in is as 3:00, then you basically let them man-handle you. If you don't want them to check in earlier than 3 (without prior arrangement) then LOCK THE DOOR and stick to your guns.mountaininnkeeper said:They came back at 12:30 p.m. and practically forced themselves into their room early.
When they made a reservation with you, they have essentially entered into a business contract with you. You are in no way obligated to change your policy just because someone is being a pushy a-hole..