I would LOVE for guests to read about "the dopey things that guests do".
I know I can be very sarcastic here on this forum, but Bree, you know, I think that's a great idea. To post on our site, -- DOPEY THINGS THAT GUESTS DO.
Most of our guests go to tripadvisor.com and not THIS forum.
Maybe it's me, but I really can't imagine a guest coming to this forum unless they are psychotic. .
Here's the idea...someone knows your B&B name. They put in a Google search because they can't remember the exact website for your inn. Lo and behold, you just posted a story about the guests who almost burned the house down by putting the candles in the bookcase. SO, because that is a brand new post on a very popular forum (really, it is) the post about the house-burning guests shows up BEFORE your inn's website. IF you list your inn name on every post.
Soooo, the guests, being curious go and have a look...and lo and behold, there you are telling all kinds of stories about guests. Or, just saying what terrible guests you had one weekend. Now the new guests reconsider. Maybe the bad guests will come back. They don't know.
THAT'S what PT is concerned about.
And it DID happen to me. 3 years ago I posted a long rant on About.com about guests who took advantage of a fund raiser I had here. Instead of booking 1-2 nights and donating to the cause, they stayed 8 days and made a $25 donation. They sat in the dining room for 4 hours every morning and would not shut up, we couldn't tend to any other guests or get out of the house. I had to start hiding in the afternoons! They brought their family over to mooch the snacks in the afternoon. Of course I ranted.
And the guest found the rant when she was looking for something on About concerning places to stay in my town. And she emailed me, insulted. There was no way she wouldn't recognize herself, and there was my name.