Kids 12 and under stay free with parent in the same room. 13 and up we charge $35 extra, extra bed or not.
Prices are based on 2 people.
My hubs just rented one of our Queen rooms for 2 people with a roll a way...mother and daughter, both adults. They don't want to share a bed. Cherged them no extra, he tried to "upsell"...well, you're not upselling for me...I have to lugg thad roll a way upstairs, later back down, also have to change sheets and wash them..all extra work.
I switched them to another room with 2 twin beds. When they arrive, I will let them kno that they can have the bigger room, for an additional $35.00, up to them.....
I think you should let them know now. You could find yourself with a nasty TA review for 'bait and switch'. Especially because room prices are based on 2 guests. Unless you have it written somewhere that the extra roll away is $35, your husband gave them the room for that price. You do have to honor that. If they are happy with the twin beds, ok. But don't hit them with that when they walk in the door.
I've missed charging for the 3rd person and I kick myself, but I do honor the price I quoted.
Remember what GeorgiaGirl just went thru with being given a different room. She was not a happy camper.
And, yes, I know I have said I move guests around, but they know I'm doing that, before they arrive. I don't hit them with it when they walk in the door and then say, 'If you want your old room back, it's $35 more for the second bed.'
.
I totally understand what you're saying. I would not be rude about it, no way.
I will try to do my best, but I will give them the option for the other room, which is also cheaper. If they decide not to go for that one, I will honor my husbands quoted price and just have him lugg the bed up and down and clean their room tomorrow. He never thinks it is necessary to read the policies I established.
Here is a copy from my web site:
[tr]Room Rates:
Room rates are based on double occupancy.
Each additional person will be $35.00 extra.
Children 12 and under stay free with Parents in the same room.
Persons under 18 years of age are not to stay at the B&B without an adult.
Seasonal, May 15th - September 15th
[/td][/tr][tr]Queen Rooms[/td]$139.00[/td][/tr][tr][td]Jacuzzi Suite[/td][td]$149.00[/td][/tr][tr][td]Single or Double Room[/td][td]$129.00[/td][/tr][tr][td] [/td][td] [/td][/tr][tr]
Seasonal, September 16th - May 14th[/td][/tr][tr][td]Queen Rooms[/td][td]$119.00[/td][/tr][tr][td]Jacuzzi Suite[/td][td]$129.00[/td][/tr][tr][td]Single or Double Room[/td][td]$99.00[/td][/tr][/table]
Policies:
We hope to see you soon at A Mooseberry Inn B&B!
Please note the following rates and policies of your stay and cancellation policies.
A valid credit card is required to confirm and hold your reservation. We will not charge your card until your arrival.
A Mooseberry Inn B&B is a non smoking facility; smoking is permitted in outdoor designated areas only.
Check-in time is from 3:00 PM until 6:00 PM (late arrivals please advice us)
Check-out time is 11:00 AM
Daily Maid service is provided.
A full homemade gourmet breakfast will be served daily from8:00 AM to 9:00 AM
Friendly and well mannered small dogs are welcome to stay with their humans, but are not allowed in the room by themselves and have to be on a leash at all times they move about the property. If you have a dog in your party, please advise us ahead of time. You must get prior approval for your dog. We reserve the right to limit the number of dogs accepted. We also ask you to clean up after your dog. Any damages done by your dog will be charged to your credit card. There is a $30.00 per dog per night charge.
All room rates are based on double occupancy. We have a rollaway bed available for a 3rd guest in some of our rooms. There will be an additional $35.00 per person per night charge over 2 guests. Discounts are available for multiple room rentals.
Cancellation Policy
Since we are a small operation, deposits will be refunded if you cancel your reservations 5 days prior to the scheduled arrival, less a $35 cancellation fee. Deposits with less than 5 days notice will only be refunded only if the reserved room(s) can be rebooked for the reserved time.
I guess I will also add that a roll a way is extra too so there won't be no misunderstandings.
Thanks for your input, Bree