- Oct 14, 2010
- Reaction score
Just had a guest (who had an absolutely fantastic time, raved about us to people checking in as they were checking out, wrote in our guest book that they couldn't wait to return) post a review that they titled 'misleading' on TA. I know exactly who wrote it b/c their TA name is exactly the same as their email address... Despite the 4/5 stars they gave us, they complained about lack of information on our website about our parking situation (funny it would matter to them b/c they flew into town and took a shuttle from the airport!) AND complained b/c he booked the reservation at our "winter rate" (funny, we don't have seasonal rate changes...) but were charged our "summer rate" (funny, they were here in June...isn't that summer anyway?) - Actually, when he booked the reservation, it was for two weekday nights (Tue/Wed), which he then called a week before their stay to say he'd made a mistake and was off by two days on their arrival so I "must change the rez to Thur/Fri" (well, lucky him...we just had a cancellation which opened a room for them!), THEN they were a no-show on Thur, no response when I called... They showed up FRIDAY and acted like nothing wrong... Well, I had to shift a Sat ck-in to a different room to accommodate the "confused" couple!!!!!!Anyway, we DO have "weekday" rates and "weekend" rates ... so, he did pay more than he originally expected, but what the heck???
...and, of course, TA doesn't give a darn about ANY of this!!! (Thanks for letting me vent...)
...and, of course, TA doesn't give a darn about ANY of this!!! (Thanks for letting me vent...