You entered into a contract.......the reservation and confirmation of a package is the contract.
You honored your end of the contract
Charge them for everything......why are we splitting hairs regarding perishable or nonperishable?
I have to say.........I am a bit fustrated with the laissez faire attitude towards the fact that what you have and operate is a business......maybe it's just me.
One Day said:
I have to say.........I am a bit fustrated with the laissez faire attitude towards the fact that what you have and operate is a business......maybe it's just me
I read your user id and always read it as ONE FINE DAY.
The difference is we have people sleeping in our beds and eating at our tables, and as much as we operate these as businesses we are still VERY personal... (See inn-room stripper pole on the other thread as evidence of that)
BUT, yes always a but, innkeepers CAN BE TOO NICE. They really are not doing anyone a favor by doing this, other than cutting off their noses to spite their faces.
For instance, when someone cancels last minute and innkeepers,
many or most on this forum say "If I can resell the room you will get a refund, or in the least a gift cert for one night" this is and always feels preposterous to me
(say preposterous in an Elmer Fudd spittle). Is this in your policies? Uh cancel last minute even though we have turned away other guests/bookings for that room and we will reward you will a gc. (?)
Now you all know me and know how I am, I will bend over backwards for
most guests, it is not called goodwill it is called hospitality, customer service, but why shoot yourself in the foot?
Goodwill is a charity.
I have always disagreed with that, and find this is ENABLING those cancel-maniacs to continue to disregard EVERYONE'S POLICIES. (indiv situations of course make an exception to the rule and override all other rules according to innkeepers savvy and take on the situation)
The same applies for allowing check-ins at 11am, holy cow. do you think they will try this at the next B&B? YOUBETCHYA.
STOP THE INNSANITY!
I just don't get it, I don't have time, nor energy to cater to that sort of behavior. If someone ordered an add on package - charge them, done deal, bobsyeruncle. Not sure why this is even a question? They are there, they enjoy it or they are not there - you enjoy it, they paid for it anyway.
If you mail a left behind something to a guest CHARGE THEM, they think you already have. Stop being pushovers, stop acting like the guests are the charity (as someone else mentioned) they think you run a business, not a charity, so do your job innkeepers!
(Yeah I am passionate, time to finally drive my new car today...in the sunshine and off I ride...cya later VAROOOOOOOOM!)