We are going to get hit. It's bad here because they don't normally get a lot of snow, so not enough equipment to do more than the highways. We are losing a lot of income from this - three weekends now that we have to tell people not to come unless they are driving a jeep.
Riki.
Riki when you do that do you have to give their deposit back or do you keep it and ask them to rebook a later date?
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Rupert said:
Riki when you do that do you have to give their deposit back or do you keep it and ask them to rebook a later date?
For the B&B we are still so small we don't take the deposit up front unless they call for a last minute booking. So we give them a cancellation number (I am the paranoid type- what if they do decide to come after all and I rebook the room or something - I want proof of cancellation) and just let them rebook if they wish. Remember, I still work at the university so the income pays our mortgage which gives us more leeway.
If it's a tour I usually have a $50 deposit in the form of a check to avoid people trying to do chargeback. I either offer to refund or rebook, whichever they want. So far none have asked for the $$ back out of four couples who were booked. I think they still want the tours.
Interestingly, the tours RARELY (knock on my head for some wood) cancel - the B&B not often, but this month we have had several.
RIki
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