Yes. And no one is acknowledging it from RK. Apparently they were working on a new Trash recovery system at least 7 hours ago and now they have trashed the res system. Error message even mentions Trashdate.Already lost one reservation I know of because it can't make changes to the database. I'm surprised it has been down this long!.
On every error message, there should be a message that says to contact the property directly..
Yes!Breakfast Diva said:On every error message, there should be a message that says to contact the property directly.
My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!"
He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!.
He does have others, spread around the world, who can contact him any time. It's no longer entirely a one-man show. I feel sure he knows about it.Hillbilly said:My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!" He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!
My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!"
He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!.He does have others, spread around the world, who can contact him any time. It's no longer entirely a one-man show. I feel sure he knows about it.Hillbilly said:My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!" He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!
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Thats good news! That said, you would think one of them would let everyone know they are working on it and give us an update!Arks said:He does have others, spread around the world, who can contact him any time. It's no longer entirely a one-man show. I feel sure he knows about it.Hillbilly said:My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!" He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!
For the record Arks I didn't mention "Me too!" I think it's obvious! I'm sitting here at the High school waiting on the band to get back from a competition. So I actually had a little free time to post!Amazing to read the ResKey forum with everybody reporting the error like they are the first to see it, and everybody saying "me too" like it's not obvious that this applies to EVERYBODY!
Feeling grouchy tonight!.
This is John's answer: Sorry about the bug. Yes, it was related to the new trash feature. And no, I don't have an emergency number unfortunately. I was working on this right before I went to sleep for the night, which is why I wasn't able to respond sooner. I think the lesson is don't release new features right before going to sleep. Very sorry about the inconvenience. I also am looking possibly bringing in another person or two in the future which would help in situations like these.My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!"
He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!.
This is John's answer: Sorry about the bug. Yes, it was related to the new trash feature. And no, I don't have an emergency number unfortunately. I was working on this right before I went to sleep for the night, which is why I wasn't able to respond sooner. I think the lesson is don't release new features right before going to sleep. Very sorry about the inconvenience. I also am looking possibly bringing in another person or two in the future which would help in situations like these.My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!"
He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!.
He fell asleep and the system was down for 12.5 hours. Not cool. He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations, like not acknowledging the slooooow reload speed of the system for almost three months. Or the manual reservations that still go missing. The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now! Like innkeeping, this is a 24/7 job. On the other hand, he has always been responsive to my many requests for tweaks and upgrades. Let's hope he sees how many voiced their dismay and takes action like any successful exec should.
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I agree 100%. He did tell me once that he has people in different countries who can contact him if there's a problem. I guess that doesn't include during bedtime!Momma Smurf said:He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations...The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now!
Correction: 10.5 hours. It went down between 3-4 in the afternoon. Prime time check-in. Created havoc for many larger properties.This is John's answer: Sorry about the bug. Yes, it was related to the new trash feature. And no, I don't have an emergency number unfortunately. I was working on this right before I went to sleep for the night, which is why I wasn't able to respond sooner. I think the lesson is don't release new features right before going to sleep. Very sorry about the inconvenience. I also am looking possibly bringing in another person or two in the future which would help in situations like these.My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!"
He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!.
He fell asleep and the system was down for 12.5 hours. Not cool. He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations, like not acknowledging the slooooow reload speed of the system for almost three months. Or the manual reservations that still go missing. The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now! Like innkeeping, this is a 24/7 job. On the other hand, he has always been responsive to my many requests for tweaks and upgrades. Let's hope he sees how many voiced their dismay and takes action like any successful exec should.
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This is John's answer: Sorry about the bug. Yes, it was related to the new trash feature. And no, I don't have an emergency number unfortunately. I was working on this right before I went to sleep for the night, which is why I wasn't able to respond sooner. I think the lesson is don't release new features right before going to sleep. Very sorry about the inconvenience. I also am looking possibly bringing in another person or two in the future which would help in situations like these.My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!"
He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!.
He fell asleep and the system was down for 12.5 hours. Not cool. He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations, like not acknowledging the slooooow reload speed of the system for almost three months. Or the manual reservations that still go missing. The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now! Like innkeeping, this is a 24/7 job. On the other hand, he has always been responsive to my many requests for tweaks and upgrades. Let's hope he sees how many voiced their dismay and takes action like any successful exec should.
.I agree 100%. He did tell me once that he has people in different countries who can contact him if there's a problem. I guess that doesn't include during bedtime!Momma Smurf said:He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations...The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now!
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Well he said unfortunately he doesn't have an Emergancy number. "Well unfortunately he really needs to have one!" He has a business that is no different than all of ours. We all get those 2 in the morning calls of guests having locked them selves out. He really does need an Emergancy contact in play. He can hire a service to take calls and have them screen them for him. He can make a list of what constitutes an Emergancy. System down for hours at a time is an Emergancy. Just saying...Arks said:I agree 100%. He did tell me once that he has people in different countries who can contact him if there's a problem. I guess that doesn't include during bedtime!Momma Smurf said:He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations...The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now!
I totally agree!!! Folks should voice this directly to him on the Forum. An oops, I fell asleep does not cut it as an excuse. And not testing the basic fundamentals like, does the Availability Search still work? Can reservations be entered? is not acceptable protocol for any Systems Analyst/Engineer after a major change.This is John's answer: Sorry about the bug. Yes, it was related to the new trash feature. And no, I don't have an emergency number unfortunately. I was working on this right before I went to sleep for the night, which is why I wasn't able to respond sooner. I think the lesson is don't release new features right before going to sleep. Very sorry about the inconvenience. I also am looking possibly bringing in another person or two in the future which would help in situations like these.My guess is he doesn't know about it. But when he does he's going to be like " OH SH@t!!!!"
He really needs to have an Emergancy way of contacting him! This has been a worry for awhile. John is a business with one person. If something happens to him God for bid. We are all screwed!.
He fell asleep and the system was down for 12.5 hours. Not cool. He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations, like not acknowledging the slooooow reload speed of the system for almost three months. Or the manual reservations that still go missing. The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now! Like innkeeping, this is a 24/7 job. On the other hand, he has always been responsive to my many requests for tweaks and upgrades. Let's hope he sees how many voiced their dismay and takes action like any successful exec should.
.I agree 100%. He did tell me once that he has people in different countries who can contact him if there's a problem. I guess that doesn't include during bedtime!Momma Smurf said:He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations...The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now!
.Well he said unfortunately he doesn't have an Emergancy number. "Well unfortunately he really needs to have one!" He has a business that is no different than all of ours. We all get those 2 in the morning calls of guests having locked them selves out. He really does need an Emergancy contact in play. He can hire a service to take calls and have them screen them for him. He can make a list of what constitutes an Emergancy. System down for hours at a time is an Emergancy. Just saying...Arks said:I agree 100%. He did tell me once that he has people in different countries who can contact him if there's a problem. I guess that doesn't include during bedtime!Momma Smurf said:He does need to have a fail-safe plan in place. I also think that sometimes he's a bit laissez-faire or in denial about the impact of some situations...The more folks who say "Me too" the more he realizes it's not just a few of us being impacted. He needs an assistant now!
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