Alibi Ike
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- Aug 8, 2010
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They could claim that it seems to be an ongoing problem. 'Look, those people had a problem similar to ours! They must do this to everyone!'Since I haven't read it, I will assume they didn't sign their names, but likely the city, the incident description and other details will be enough for any sane judge. Judges are supposedly highly educated and careful people.If they didn't sign their names to the review they can always claim they didn't write it.Wow, this STINKS! How about their review??? The woman stated she knew about the policy!The struggle continues. We were denied the charges by their credit card. They said we had to show that the guest read and agreed to our policies. This was a phone reservation, so we don't have that proof.
We will be going to town tomorrow to start a small claims case.
I'm also having our website changed so that there will be a page where phone reservations have to click that they have read and agreed to our policies. It will then be logged into our tracking program (Intell-a-keeper). When a phone reservation comes in, they will have to do this while I'm on the phone with them. If they are not next to a computer, then they won't have a reservation until they get to their computer and do it.
It's such a shame that we business owners have to cover ourselves this way..
GOOD FOR YOU for filing the small claims case. What a nightmare though. These people are JERKS.
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