The Farmers Daughter
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- Jun 15, 2009
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My chair breaking, room trashing guest from last weekend send a scathing review to Trip Advisor. It was so embellished with BS and untruths that I am certain she did it to exact her revenge.
At first she sent me an apology email saying she was sorry for breaking the chair. I charged her for the cost of the repair as we 'discussed' via email. ( I saved them.) In other words, it was mutally agreed to. Should I respond to TA?
Some of the things she said were so rediculous, she could have been talking about somewhere else.
She claims all her windows were left open all day, they had no screens and the bugs were all over the place. First off, who doesn't have window screens? Secondly , when she checked in, I was the one who showed her to her room and personally showed her how to close the old fashioned windows we have (the kind with weights). She said she preferred the AC on and to just close them all. So I did and the AC was on for the duration of her stay. This is just an example of her 6 paragraph rant.
Long story short. She posted a false review on TA because she is feeling vindictive. Should I reply or ignor it?
I will be discussing this with the PTB in the next day or so, just wanted some advice. Thanks
At first she sent me an apology email saying she was sorry for breaking the chair. I charged her for the cost of the repair as we 'discussed' via email. ( I saved them.) In other words, it was mutally agreed to. Should I respond to TA?
Some of the things she said were so rediculous, she could have been talking about somewhere else.
She claims all her windows were left open all day, they had no screens and the bugs were all over the place. First off, who doesn't have window screens? Secondly , when she checked in, I was the one who showed her to her room and personally showed her how to close the old fashioned windows we have (the kind with weights). She said she preferred the AC on and to just close them all. So I did and the AC was on for the duration of her stay. This is just an example of her 6 paragraph rant.
Long story short. She posted a false review on TA because she is feeling vindictive. Should I reply or ignor it?
I will be discussing this with the PTB in the next day or so, just wanted some advice. Thanks