Thanks for posting this. I had one couple book, pay and leave because my b&b wasn't like it was with the PO's. They were polite, but wanted the old place. To this moment, 3 years later I remember them vs, many quite satisfied guests I may not. Anyway, rather than wonder what I did wrong, I appreciate you, and others pointing out, that it was their connection to the previous owners that was missing not something about me or my place..
I don't know about the particular people I wrote about but we've had enough of the other GOPO's (guests of previous owners) to know that we do NOT, absolutely do NOT cut the mustard with those guests.
We are just different people. We're not obsequious for one thing. We don't coddle. We have rules that DO apply to YOU.
One of the worst cases we had was a GOPO who called and asked if we would be washing his car for him like the PO's did? Hmmm. I don't think so. Another who tried to come into our teeny kitchen at 8 AM to cook his own breakfast. And yet another who was not used to having to dine with 'other' guests and left in a huff. And let's not get into the ones who thought they could use the kitchen whenever they wanted.
And all of these said, 'The PO's let me!' or 'The PO's did that for me!'
So, when I get someone who is as enamoed of the PO's as this couple was yesterday, I don't go out of my way. They just won't like us. And after 6 years they have this monument erected in their minds so it definitely wouldn't work.