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  1. J

    top 30 tips for owners

    weve been given a free stand for our trade association for a B&B owners show in my town tomorrow - just thought a top tips sheet would be a nice give away - any suggestions?
  2. J

    Airbnb confusion

    People don't seem to get the whole point of Air is to get good reviews for yourself - ie you can't book rooms for other people or it defeats the purpose of the review system. 2 today alone - I am booking for my cousin - I am booking for my colleague Colleague woman seems totally confused I...
  3. J

    Selling Breakfast

    at our lodge property we only do a continental buffet breakfast but feel we are struggling to sell it or perhaps have been a bit passive in selling it either way its got to stop. I am currently paying a member of staff when I think its justified running a breakfast service £8 an hour or $10.51...
  4. J

    Livid Does not cover it!

    http://www.harrogateadvertiser.co.uk/news/business/airbnb-an-opportunity-or-an-unwelcome-competitor-in-harrogate-1-8696329 Man in charge of Marketing our town to whom we pay money has declared Air properties have no laws which govern them - they do they just choose not to pay any attention to...
  5. J

    How to make people say when they are coming

    Want to say something like if you book early check in its free if you just turn up its £10 - ie to make them say. Prize winner was guest who when booking said 1-2pm, we email to confirm still 1-2pm she says it will be 2-3pm - actually turned up 10.30am
  6. J

    Finally Starting my book

    So I am finally now I have some actual staff who can be left unsupervised for more than 10 mins together. starting to write my book on advice for potential B&B owners. I've got as a chapter questions guests ask and how to answer them politely - any suggestions? INcluded already are arn't you...
  7. J

    The Psychology of booking

    I tend to find men are all about price and what I call the race to the bottom - if allowed to book unsupervised will simply book what's cheapest in any situation. If supervised will make a bit more effort to check what's on offer. Have had this anecdotally from people booking Air properties...
  8. J

    April Fools!

    Well for those of you who don't know we took on the property next door to us on the 28th of August last year and we are soft opening 1st of April! All minions are working like the clappers to get everything ready for opening! its a complete zoo but we are getting there! Just been foiled by the...
  9. J

    Interesting article on where cancellations come from

    http://blog.experience-hotel.com/an-analysis-of-where-cancellations-come-from/
  10. J

    May be of interest

    This lady is an amazing small business coach - whenever I hear her speak you have to run out and do stuff Offering a free program to anyone who wants it - does not spam or hard sell http://www.tourismknowhow.com/2020.html
  11. J

    Questions you would like to know the answer to

    We have been asked buy our fellow innmate to do an article for another B&B forum about our renovation project next door. (Goes by Gil lives in WV) For myself the total someone has spent is not useful information to me trying to do some reno Was thinking of breaking that aspect down to say...
  12. J

    GGGRRRRAAAAGGGHHH

    I hate this conference there is always some problem and they are always noisy and messy! am going spare - 3 rooms with 1 company arrived yesterday was supposed to be in 3 nights - room 7 came to me im checking out now (really?) there will be another colleague coming but im not sure of the name -...
  13. J

    Changing Expedia Add ons

    As part of my changes for 2017 I am changing all of my booking to room only with breakfast as an add on - this has 2 advantages (1) hopefully picking up a few people who want room only (2) if they are booking a double room for 1 person they can just add 1 breakfast where as before we were...
  14. J

    When tv shows give bad advice

    Been catching up on my B&B the best - various advice which is not just bad but wrong ie advised couple to get chickens and give to guests - you are not allowed to do this as you can't salmonella test them - you can eat them yourself but you can't serve to guests Various other things which I...
  15. J

    New strap line for B&B association

    We are looking for a New logo - got the fiver people on it - and a strap line as we don't have one Want something that says individual, unique, personal - not the cookie cutter crap of a hotel - host that really cares - but don't want it to sound super cheesy - any ideas?
  16. J

    Having a bit of a rant!

    Getting absolutely sick to death of hearing the same thing over and over again and same questions and statements its wearing a bit thin! (1) you can't possibly have any holiday - why ask when you have just answered your own question? plus would you ask the girl at the supermarket check out? Plus...
  17. J

    OMG we are INN!

    For those that know us we have been trying to buy the property next to us for 2 years - finally we are in completed purchased - mine/DH's and the banks! However PO still have 28 days to clear their stuff - which i detect messing about on a grand scale which will increase the stress! but we are...
  18. J

    Door locks

    found the discussion of various locks - we want to put code locks on the new place front and back doors and possibly rooms as well so looking for something cost effective - suggestions? also guest easy to use (ie idiot proof)
  19. J

    TESLA Charger

    ours Came today! wooo hoo!
  20. J

    is everyone going barking mad?

    What is it with people - 9pm so rang guest , made reservation for very busy show in November, card given and emailed confirmation - "really I made a reservation with you ive checked in somewhere else" this is the 3rd case of this in my town this week! other place they reserved when they left...
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