What a weekend!
We wound up with late arrival by the requested earlies, late arrival by the "punctual" guy for his scheduled massage, a late for breakfast and a no-show couple for breakfast who were late checking out.
Why did we get into this business???.
LzBorden said:
Why did we get into this business???
You do have to wonder sometimes, don't you? Of all of those, the late arriving early request is the worst. We don't hold breakfast so there's no 'late arrival' for breakfast here.
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Our late had been down for coffee and asked what time breakfast was, then shows up just as everyone else was leaving the table. Perhaps the plan....she was really stressed out when she arrived, traveling alone, and spent quite a bit of time on our "shrink" couch. I sure hope it was good advice we offered.......she did ask........
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LzBorden said:
Our late had been down for coffee and asked what time breakfast was, then shows up just as everyone else was leaving the table. Perhaps the plan....she was really stressed out when she arrived, traveling alone, and spent quite a bit of time on our "shrink" couch. I sure hope it was good advice we offered.......she did ask........
However, that's rude. She may have needed some hand-holding, but not at your expense. If I had a full house and one guest who thought the rules did not apply, I'd be peeved. She could have come EARLY to breakfast, which I might have offered to her had she asked when she came for coffee. (Knowing the circumstances as you did.)
I'd be peeved because she has now invalidated those who followed the directions, and more often than not she would now feel she had your undivided attention for as long as she needed it. (We've had this kind of guest.) We do try to graciously extract ourselves in the morning by saying, 'Well, we'll leave the coffee here, but we have to get started on our other morning chores.' Which is, again, where having a FT housekeeper comes in. Housekeeper does the morning chores while the innkeepers hand-hold.
We do get those folks who come for coffee at 7 AM and sit around until 9 AM and THEN decide they want to eat when all of the tables are full! So they have to wait until well after breakfast is over and then we're still serving until 10 AM. Which I think is sometimes deliberate. So, what I will say when guests have been sitting too long over coffee is that breakfast is almost over so if they would please have a seat.
Annoying are those who say, 'We'll just be another 10-15 minutes.' At which point the drill sergeant kicks in and I tell them they need to be seated now as breakfast is OVER at 9:30. Hello, people, I have to eat my own breakfast at some point!
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