The Farmers Daughter
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- Jun 15, 2009
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We've got a doozy!!! (rolls eyes) I will try to give you folks a condensed version of about 1 dozen phone calls from 7 am to 11 am this morning.
A month ago, a woman called to book an anniversary getaway for her parents.
She (as everyone who books) was explained the booking procedures and cancellation policy for her parents for their reservation. Cancellation is 15 days prior to arrival date.
Her mother calls this morning and explains they are not coming. The husband is 'sick'. The cancellation policy was explained to her and she was offered a lodging voucher. That was 'absolutely not acceptable.' They are not coming. PERIOD. We better not charge her daughter a dime!!! Very nasty about it. 5 minutes later, the daughter calls and is upset that we were rude to her mother!!! (Not true) This goes back and forth for over an hour. The daughter then calls again and says she will take the lodging voucher. I explain the parameters around the voucher and that she can use it anytime mid week or weekend and its valid for ____________ months. Now that is "not acceptable!" What kind of place is this blah blah blah blah ad nauseum. Now she doesn't want the voucher! She says to charge her and she will dispute it with her CC company. Then I explain that she will be charged $178.00. She flips out about that because that is not the price of the room on the website. I explain that room rates do not include tax.
More pissing and moaning ensues. She hangs up on me.
10 minutes later, the father calls. Now they are coming (oh look...a sudden miraculous recovery!) and they better have a F*CKING GOOD TIME! We better bend over backwards for them...blah blah blah ... gee I can hardly wait for tomorrow. Personally, I hope they don't show up. I already charged the daughter....so...this should be fun.
A month ago, a woman called to book an anniversary getaway for her parents.
She (as everyone who books) was explained the booking procedures and cancellation policy for her parents for their reservation. Cancellation is 15 days prior to arrival date.
Her mother calls this morning and explains they are not coming. The husband is 'sick'. The cancellation policy was explained to her and she was offered a lodging voucher. That was 'absolutely not acceptable.' They are not coming. PERIOD. We better not charge her daughter a dime!!! Very nasty about it. 5 minutes later, the daughter calls and is upset that we were rude to her mother!!! (Not true) This goes back and forth for over an hour. The daughter then calls again and says she will take the lodging voucher. I explain the parameters around the voucher and that she can use it anytime mid week or weekend and its valid for ____________ months. Now that is "not acceptable!" What kind of place is this blah blah blah blah ad nauseum. Now she doesn't want the voucher! She says to charge her and she will dispute it with her CC company. Then I explain that she will be charged $178.00. She flips out about that because that is not the price of the room on the website. I explain that room rates do not include tax.
More pissing and moaning ensues. She hangs up on me.
10 minutes later, the father calls. Now they are coming (oh look...a sudden miraculous recovery!) and they better have a F*CKING GOOD TIME! We better bend over backwards for them...blah blah blah ... gee I can hardly wait for tomorrow. Personally, I hope they don't show up. I already charged the daughter....so...this should be fun.