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If this was posted previously, my apologies for resubmitting. It is just too good to not pass around. From Thomas Cook Holidays - listing some of the guest's complaints during the season. 1. "I think it should be explained in the brochure that the local store does not sell proper biscuits...

I started a new blog a couple of weeks ago. If you would like to read it, here is the link www.thevitalityofthejourney.blogspot.com

I want to start doing a regular blog. It seems I am stumped before I start. I want a really good display name. Any suggestions? I want to cover topics from what is happening in my city to specials to life as a single mom running a b&b and so on. A couple I cam up with are "My cup of tea", but...

Ok, his reservation form says arrival time : 1600. Our check in time is 4pm. at 1635 I receive an email that he was here "at 1400 and waited 1 hour". I have an appointment on Tuesdays from 2-3pm. Had he said he would be here at 1400 I would have changed my appointment time. He was booked...

Hi Innkeeping Friends.. It has been a busy summer for all of us. We are feeling worn down and the fall has not even begun. I entered a "name that turtle contest" with Yucatan Holidays, in hopes of winning 4 nights in Cancun. I can come up with the airfare, but won't be able to come up with...

I just received my Gilchrist & Soames samples. They came in nice little amenity bags. Looking at the price list and knowing I don't need 100 of an item for the coming 6 months (winter is my slow season), my immediate thought was "this is nice, but no". Then I realized that, as they can...

It is 7:20, I am having dinner with my kids and the phone just rang... "are you available for a tour tonight?" My usual response "um, ok, when will you be coming by?"- followed by... I stop what I am doing, get everything ready for a tour and ignore my kids for the next umteen minutes. This time...

I just have to say that many of my guests are so awesome! I have new guests and return guests this week during a huge convention that is in town. One guest came down for breakfast this morning and his toilet had flooded the bathroom (which caused a downpour through a ceiling), he was more...

I get reservations from so many sources these days, the phone, my online reservations, the different sites I am on, etc. I just got a call from a past guest who wants to stay tonight, great, I have rooms tonight. He is driving and I did not want to make him go through all the details of who he...

A little history. My b&b was a b&b for 12 years before I bought it. It is in a diverse (ethnically and financially) neighborhood. We are 4 blocks from a major hospital, 8 blocks from our city's Children's Museum, the closest accommodations to our State Fair Grounds and one of the finest art...

I have my credit card settlement paper for the 5 years I have been in business. I feel like I am drowning in paper as it is. Yet I have to keep this in case of an audit or something. I am unsure of the best way to store it. A shoebox? I use to keep a file folder, but it takes up a lot of...

I am a friend of an inn in MA, this is on their facebook.... http://www.facebook.com/l.php?u=http%3A%2F%2Ftravel.usatoday.com%2Fdestinations%2Fdispatches%2Fpost%2F2010%2F06%2Ftripadvisor-taps-facebook-friends-for-advice%2F96568%2F1&h=14e92 Thought it interesting for all of us. I have not read...

I wasn't sure if this should be a new topic or a reply to Tipsy's guest conversions... I had a guest over the weekend who had not stayed at a b&b before. She obviously had a nice stay. She visited a local winery and brought me back a bottle of wine. In addition, I have received bouquets of...

In an attempt to fill my rooms I am on several websites. This gives me great visibility, however when a guest books I, of course, have to go to all the websites and take the room out of inventory. As much as I try to stay on top of this sometimes I fall short and get distracted in the process...

I have a previous guest, who has become a friend. He will be traveling from Houston to DC April 25, 5 nights and wanted a recommendation of a place to stay. My place is a family environment, I have children, and our guests truly feel part of the family. Any such places in DC near the subway...